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Hull turns to Civica for contact centre overhaul
By Neil Merrett
Deal will target further self service developments to support City of Culture 2017 programme in the latest of a series of agreements signed between the company and authority
Services > BPO > News
CIPFA: commercial focus vital to council service innovation
By Neil Merrett
A new report details opportunities to improve authority incomes by profiting from functions including back office expertise sharing; skill base and public perceptions among key challenges
Services > BPO > News
Norfolk looks to procure 'joined-up' social care system
By David Bicknell
County council pre-tender urges need for integration of social care system with identity management, local information hub, records management, CRM and access control
Services > BPO > News
Hull picks Civica for outsourcing partnership
By Neil Merrett
Company unveiled as preferred bidder for revenues and benefits deal designed to curb council costs and maintain existing staff numbers
Services > BPO > News
How Insight is helping Barnet Council make informed decisions
Barnet Council chief executive Andrew Travers explains the council's use of insight through data to improve its understanding of residents and deliver better, more informed services
Services > BPO > Features
Expansion of FoI to cover outsourcing remains under “review”
By Neil Merrett
Minister of state for justice pledges to have all public service delivery contracts subject to FoI law; however no formal coalition agreement has been reached as yet
Services > BPO > News
MoD's DE&S arm to upgrade Phoenix fleet management system
By David Bicknell
Tender issued for framework contract worth between £40m and £140m to manage 17,000 vehicles and 200,000 rental bookings
Services > BPO > News
Labour's Digital Review: the emerging themes
Chi Onwurah MP details the three key talking points that have already emerged from the party's recent digital government review
Services > BPO > Features
Report raises ethical fears over "limited" outsource contract scrutiny
By Neil Merrett
Independent committee calls on the Cabinet Office to monitor and report possible ethical concerns in public service delivery
Services > BPO > News
Steria rejects Atos bid interest
By David Bicknell
"Friendly" combination with Sopra expected to go ahead
Services > BPO > News
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