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BPO News

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1-15 of 32 results
Hull turns to Civica for contact centre overhaul
By Neil Merrett
Deal will target further self service developments to support City of Culture 2017 programme in the latest of a series of agreements signed between the company and authority
Services > BPO > News
CIPFA: commercial focus vital to council service innovation
By Neil Merrett
A new report details opportunities to improve authority incomes by profiting from functions including back office expertise sharing; skill base and public perceptions among key challenges
Services > BPO > News
Norfolk looks to procure 'joined-up' social care system
By David Bicknell
County council pre-tender urges need for integration of social care system with identity management, local information hub, records management, CRM and access control
Services > BPO > News
Hull picks Civica for outsourcing partnership
By Neil Merrett
Company unveiled as preferred bidder for revenues and benefits deal designed to curb council costs and maintain existing staff numbers
Services > BPO > News
Expansion of FoI to cover outsourcing remains under “review”
By Neil Merrett
Minister of state for justice pledges to have all public service delivery contracts subject to FoI law; however no formal coalition agreement has been reached as yet
Services > BPO > News
MoD's DE&S arm to upgrade Phoenix fleet management system
By David Bicknell
Tender issued for framework contract worth between £40m and £140m to manage 17,000 vehicles and 200,000 rental bookings
Services > BPO > News
Report raises ethical fears over "limited" outsource contract scrutiny
By Neil Merrett
Independent committee calls on the Cabinet Office to monitor and report possible ethical concerns in public service delivery
Services > BPO > News
Steria rejects Atos bid interest
By David Bicknell
"Friendly" combination with Sopra expected to go ahead
Services > BPO > News
NHS 24 to deploy new IT system "when it is safe to do so"
By David Bicknell
Patient contact and triage management system reported to have been delayed
Services > BPO > News
NAO calls for clarity over shared services savings
By Charlotte Jee
Report says Cabinet Office needs to work with other departments to make the most of shared services programme
Services > BPO > News
Capgemini agrees back office deal with East Anglian police forces
By David Bicknell
Seven-year, £3.75m contract intended to drive cost savings for Norfolk & Suffolk Constabularies
Services > BPO > News
DCLG to offer out Planning Portal website as investment opportunity
By David Bicknell
Expressions of interest invited with public-private sector partnership preferred
Services > BPO > News
MoJ tenders for compliance and enforcement services
By Charlotte Jee
Provider must have transferred at least 500 staff under TUPE and held an ICT contract worth over £15m
Services > BPO > News
Whitehall think-tank calls for contracts review
By David Bicknell
Institute for Government says "poor behaviours by service providers and poor outcomes for service users" warrants public services market slowdown
Services > BPO > News
Barnet Council judicial review appeal begins
By Charlotte Jee
Second most senior judge presides over landmark case into authority's plans to outsource a wide range of services
Services > BPO > News
1-15 of 32 results






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