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Capgemini agrees back office deal with East Anglian police forces

David Bicknell Published 05 December 2013

Seven-year, £3.75m contract intended to drive cost savings for Norfolk & Suffolk Constabularies


Capgemini is expected to sign a seven-year agreement with the Police and Crime Commissioners (PCCs) of Norfolk and Suffolk Constabularies to help drive cost savings.

Capgemini will supply, implement and support an Enterprise Resource Planning (ERP) and Duty Management System (DMS), worth up to £3.75m, to drive efficiencies through back office and support services, as well as deliver more effective cross-border collaboration and the combining of the forces' business support departments.

The agreement between Capgemini and the two forces is understood to involve Capgemini's police transformation solution, Transform Police (t-Police), which the company believes can help police forces deliver necessary back office savings and service delivery improvements.

t-Police is integrated with duty management and rostering solution Crown Open Options to provide visibility of available skilled officers on duty, compliance with police time regulations and standard police reporting requirements such as the MG10 Witness Availability form.

Phillip Clayton, Assistant Chief Officer (ACO) for Suffolk Constabulary and the Senior Responsible Officer for the joint programme said: "We chose Capgemini as we felt it offered the best value solution that meets all our requirements. As well as the cost savings, this agreement will also improve the quality of frontline service delivery as it will help reduce the time our officers spend on admin."

Norfolk PCC Stephen Bett, said: "Anything that cuts down on administration and process and frees up police time has to be a good thing. This is yet another example of collaboration between our two forces in action and will help both be more effective and more efficient."

Suffok PCC Tim Passmore added: "This new system will positively redress the balance of staff time spent on the front-line and administration tasks. This is a good example of the benefits of collaboration; the two constabularies working together to provide the very best value for the people of Suffolk."

Capgemini said that Northamptonshire Police and Cheshire Constabulary, who were the first to implement t-Police in 2012, and who share a number of non-frontline services using Capgemini as their partner, had seen 38% cost savings from adopting appropriate business processes and practices together with the Multi-Force Shared Service (MFSS), the forces' collaboration for back office shared services.


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