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Norfolk looks to procure 'joined-up' social care system

David Bicknell Published 09 March 2016

County council pre-tender urges need for integration of social care system with identity management, local information hub, records management, CRM and access control


Norfolk County Council is looking to procure and implement a joined-up social care information system to enable a more integrated approach comprising of a wider picture of families, the transition from children to adults, more complete contract details and forecasting.

The introduction of the new system will form the platform on which, the county council hopes, savings and integration can be developed with Norfolk's partner agencies, and on which service improvements can be delivered for more than 3,000 system users.

The council's stated priorities for the project indicate that "integration with health and other partners is key, reflecting our integrated commissioning and delivery in adults, including direct working together under section 75, and the new locality-based multi-agency hub approach in children's."

The system must also support vulnerable people and "be an enabler" for Norfolk's corporate outcome framework.

The requirements include "simplicity with straightforward recording, automated workflows and readily accessible information, in order to improve efficiency and release practitioner time while supporting our compliance with relevant legislation."

The project must reflect Norfolk's desire that "information and our use of it drives the system; information sharing with partners underpins commissioning and delivery within a 'whole system' approach. We also need to make citizens' own records more accessible to them," a pre-procurement notice says.

Norfolk says its strategic ICT information management architecture requires integration of the social care system with identity management, the local "information hub", records management, customer relationship management, portals, and a "granular access control model" to support the council's corporate programme and exploit wider benefits.

The pre-tender note says, "We are therefore looking to work with a supplier who has the capability to deliver to this agenda, respond to government and legislative changes and develop the product innovatively. Suppliers are invited to contact for a discussion."

Norfolk is also currently in the process of recruiting a new head of ICT and information management. A long-list for the role was due to be announced today. Shortlisted candidates will be informed on March 16 with panel interviews set to take place on March 21 and 22.

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