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16-30 of 32 results
CCGs must gain access to effective procurement skills, says PAC
By David Bicknell
Report into Cornwall out-of-hours service criticises Serco's service quality and argues that health groups lacked the appropriate skills to negotiate with private providers
Services > BPO > News
South Oxfordshire and Vale of White Horse councils widen customer contact
By David Bicknell
Existing Capita contract extended to offer 'digital' services
Services > BPO > News
Home Office plans to cut processing costs with NS&I's payment arm
By David Bicknell
NS&I Government Payment Services will take over payments processing and related services with the aim of delivering cost savings of around 10%
Services > BPO > News
Office of Fair Trading examines supply of public sector ICT
By David Bicknell
Call for information to better understand public sector ICT products and markets may prompt competition action
Services > BPO > News
Private equity group Omers acquires Civica from 3i
By David Bicknell
Acquisition will not affect strategy or management team, Civica says
Services > BPO > News
Barnet Council outsourcing judicial review decision faces appeal
By Charlotte Jee
Claimant confirms appeal to be lodged before today's deadline
Services > BPO > News
East Cheshire NHS Trust awards BPO contract to Arvato
By Charlotte Jee
Company to acquire and operate Trust's HR service provider as part of the deal
Services > BPO > News
Cabinet Office releases £2bn shared services tender
By Charlotte Jee
OJEU details government plans to seek private sector partner for newly-created ‘Shared Services Connected Ltd’ company
Services > BPO > News
Government to launch second shared service centre
By Charlotte Jee
Centre to consolidate DWP, Defra, BIS, Cabinet Office, DfE and DECC's payroll, HR, finance and procurement services
Services > BPO > News
Identity and Passport Service looks for new contact centre services
By David Bicknell
PIN indicates IPS encouragement of move towards lower cost electronic channels
Services > BPO > News
TfL issues pre-tender document for information management services
By Charlotte Jee
TfL to undertake soft market test for £150m per annum information management contract
Services > BPO > News
Idox acquires computer-aided FM supplier FMx
By David Bicknell
Local government supplier purchases FM company in £5.6m deal
Services > BPO > News
Vertex acquisition raises IT services question for London tri-borough
By David Bicknell
Vertex acquisition raises IT services question for London tri-borough
Services > BPO > News
National Savings & Investment looks for outsourcer
By Mark Say
National Savings & Investment looks for outsourcer
Services > BPO > News
HP received £657m from DWP in 09-10
By SA Mathieson
HP received £657m from DWP in 09-10
Services > BPO > News
16-30 of 32 results

Features and Comments

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Councils can’t afford to resist the case for cloud Socitm director Nigel Bragg says a new-found confidence in the stability and resilience of public cloud has facilitated a pragmatic approach whereby new services are developed with a “cloud first” mentality Infrastructure > Cloud > Features
Digital Factory: The Silver Bullet for Transformation Nick Pike, VP, OutSystems says the appetite for digital transformation is simply not matching the capacity of IT departments to deliver it. But there is a way forwards: a low-code digital factory delivering multiple apps concurrently in short timeframes Public Services > Local government > Features
Why agile services matter for local government Working across departments and building projects step-by-step is key to developing better services which will push forward digital innovation Public Services > Local government > Features

Latest News

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Hull turns to Civica for contact centre overhaul Deal will target further self service developments to support City of Culture 2017 programme in the latest of a series of agreements signed between the company and authority
Services > BPO > News CIPFA: commercial focus vital to council service innovation A new report details opportunities to improve authority incomes by profiting from functions including back office expertise sharing; skill base and public perceptions among key challenges
Services > BPO > News Norfolk looks to procure 'joined-up' social care system County council pre-tender urges need for integration of social care system with identity management, local information hub, records management, CRM and access control
Services > BPO > News Hull picks Civica for outsourcing partnership Company unveiled as preferred bidder for revenues and benefits deal designed to curb council costs and maintain existing staff numbers
Services > BPO > News Expansion of FoI to cover outsourcing remains under “review” Minister of state for justice pledges to have all public service delivery contracts subject to FoI law; however no formal coalition agreement has been reached as yet
Services > BPO > News MoD's DE&S arm to upgrade Phoenix fleet management system Tender issued for framework contract worth between £40m and £140m to manage 17,000 vehicles and 200,000 rental bookings
Services > BPO > News

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